Razorpay typically processes refunds back to the original payment method within 5–10 working days. It supports partial or full refunds via the dashboard or API, with no fees for standard refunds. Money is always returned to the source (card/bank) to prevent chargebacks. [1, 2, 3]

Key Aspects of the Razorpay Refund Policy:

• Refund Timelines: Normal refunds take 5–10 business days. Instant refunds can take as little as 2 minutes, depending on the bank.

• Method of Refund: Refunds are processed to the original payment method only.

• Types of Refunds: Merchants can initiate full or partial refunds through the Razorpay Dashboard or via API.

• Validity: Generally, refunds are not possible for payments older than 6 months.

• Fees: Razorpay does not charge fees for processing refunds, but the fee charged for the original payment is generally not reversed.

• Instant Refunds: Available upon meeting specific criteria, providing faster service (7200 minutes to 2 minutes).

• Communication: A refund ID and unique reference number (ARN/RRN) are provided to track the refund with the bank. [1, 2, 3, 4, 5, 6]

For more specific policies, the individual merchant website (the one using Razorpay) usually dictates the return/refund eligibility timeline (e.g., 14–30 days)